PAIA Records Request

Request your medical records

Under the Promotion of Access to Information Act (PAIA), you have the legal right to access your own medical records. Submit a formal request below and the practice must respond within 30 days.

30-day response time

Practices must respond to PAIA requests within 30 days by law.

Your legal right

Section 23 of the Constitution guarantees access to information held about you.

Escalation available

Non-compliance can be escalated to the SA Information Regulator.

PAIA Section 18 Request Form

All fields marked * are required

Your details

Records request

Review & submit

Your details

First name *

Last name *

SA ID number or passport number *

Required to verify your identity before records are released.

Email address *

Phone number (optional)

Privacy notice: Your ID number is used solely to verify your identity with the practice. It is transmitted securely and not stored by Medifile beyond this request.

Legal information

This form constitutes a formal request under the Promotion of Access to Information Act, 2 of 2000 (PAIA). The practice is required to respond within 30 days of receipt.

Practices may charge a fee of up to R35 per page for providing copies of records (PAIA Schedule 2, Government Gazette No. 23119). You will be notified of any applicable fee before records are released.

If the practice does not respond or refuses your request without valid grounds, you may escalate to the South African Information Regulator.

Are you a practice looking to manage PAIA requests? Log in to your portal →